Support

How long after payment will you dispatch my item?cms-faq-icon.png

We will try to dispatch your item within 24 hours of payment. However, please note that during busy periods this can take up to 72 hours.

How long after dispatch should I expect delivery?cms-faq-icon.png

We use Australia Post for all deliveries and the approximate Australia post delivery times are as follows:

Melbourne Metro - next day delivery
Sydney & Brisbane Metro - two business days
Adelaide Metro - three business days
Perth & Darwin Metro - five business days
Tasmania - three business days

All regional orders — the delivery time will take longer depending on the state and region. These delivery times should be used as a guide only.

Do you use tracking numbers for your deliveries?cms-faq-icon.png

For larger orders (generally more than $100) and orders to regional areas, we use receipted delivery with a tracking number. You will need to sign for your item. If you are not home, a slip will be left in your mail box, and you will need to collect the item from the post office.

Do you deliver to P.O. Boxes? cms-faq-icon.png

Yes.

My item has not arrived, what do I do? cms-faq-icon.png

If your item has not arrived within the expected delivery window, please email us and let us know that your item has not arrived. We will look into this ASAP and get back to you. All our orders are weighed and receipted prior to dispatch so we have thorough records of all goods leaving our warehouse, and we will be able to rectify this. Please understand that from time to time Australia Post parcels can take a little longer than expected.

Can I pick up from your warehouse? cms-faq-icon.png

Yes, you can pick up your order from our warehouse on Mornington Peninsula by prior arrangement. Phone 0438324670 to schedule a time.