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FAQ

How long after payment will you dispatch my item?

We will try to dispatch your item within 24 hours of payment. However please note that during busy period this can take up to 72 hours.

How long after dispatch should I expect delivery?

We use Australia post for all deliveries and the approximate Australia post delivery times are as follows:

Melbourne Metro - next day delivery
Sydney & Brisbane Metro - 2 business days
Adelaide Metro - 3 business days
Perth & Darwin Metro - 5 business days
Tasmania - 3 business days 

All regional orders - the delivery time will take longer depending on the state and region. These delivery times should be used as a guide only. 

Do you use tracking numbers for your deliveries?

For larger orders (generally over $100.00) and orders to regional areas we use receipted delivery with a tracking number. You will need to sign for your item. If you are not home a slip will be left in your mail box and you will need to collect the item from the post office.

Do you deliver to PO Boxes? 

Yes

My item has not arrived, what do I do? 

If your item has not arrived within the expected delivery window, please email us  and let us know that your item has not arrived. We will look into this ASAP and get back to you. All our orders are weighed and receipted prior to dispatch so we have thorough records of all goods leaving our warehouse and we will be able to rectify this. Please understand that from time to time Australia Post parcels can take a little longer than expected. 

Can I pickup from your warehouse? 

Yes you can by prior arrangement. Phone 0438324670 to make a time. Our warehouse is located on the Mornington Peninsula.