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Support

Shipping Information

 

How much will my shipping cost? cms-faq-icon.png

Ready Made Curtains : Flat rate of $9.95 per order, regardless of quantity.  Example: order 1 panel or multiple curtain panels — shipping remains $9.95

Ready-Made S-Fold Curtain Track Set : Shipping is charged per set at $9.95

Ready-Made Curtain Tracks & Rods : Shipping is charged per track or rod at $9.95. Shipping costs are calculated automatically at checkout based on the items in your cart.

Custom Made Items (Custom Curtains and All Blinds) : You will be charged $9.95 per window

Custom Made Items (Curtains & Blinds) : Shipping is $9.95 per item (per window / per blind).

    • S-Fold curtains: Tracks are included — no additional shipping for the track.
    • Pinch Pleat, Pencil Pleat & Wave Fold curtains:
      If you add a Superglide track, shipping remains $9.95 per window (the track does not incur an additional shipping charge).
    • Eyelet & Reverse Tab curtains:
      These styles require a rod to be purchased separately. Shipping is $9.95 per curtain (per window) plus $9.95 per rod

How long after payment will you dispatch my item?cms-faq-icon.png

Ready Made Items : We aim to dispatch within 1 - business days of payment (During busy periods, this may take up to 3 Business Days).

Custom Made Items : We aim to dispatch within 10 business days or sooner (During peak sale periods and festive holidays, dispatch times may be extended eg: Black Friday Sale)

How long after dispatch should I expect delivery?cms-faq-icon.png

We aim to get your order to you as quickly as possible – the following timeframes are a guide only. For custom orders, please check your order confirmation email or the information banner on our home page for the current estimated dispatch time, as this can change daily during peak periods.

Ready Made Items (In Stock Items)

We use Australia Post Parcel Post for all deliveries.

Our ready made curtains are dispatched from Melbourne, while some curtain rods are shipped from our Brisbane warehouse.

Approximate delivery timeframes are:

  • Same state: 2–4 business days
  • Interstate: 3–6 business days
  • Regional & remote areas: May take longer depending on the location

Please note: These timeframes are provided as a guide only and may vary during peak periods or due to network delays.

Custom Made Items

Curtains: Sent via DHL. Metro areas typically 3–5 business days, regional areas up to 10 days.

Blinds: We use Direct Freight Express and Hunter Express for our blind deliveries.

Please note:

These timeframes are provided as a guide only and may vary during peak periods or due to network delays.

All blind deliveries sent via Direct Freight Express and Hunter Express are dispatched as Authority to Leave (ATL). This means if the courier determines there is a safe place to leave the goods, they will do so. A signature is not required upon delivery. 

 

Do you use tracking numbers for your deliveries?cms-faq-icon.png

Yes. We provide tracking numbers for all deliveries:

  • Ready-Made Items: your tracking number will be emailed the day your order is dispatched
  • Custom Made Items: your tracking number will be emailed the day after dispatch

Please Note: Free fabric samples are sent via regular post and are not trackable. If you need your samples faster or with tracking, we recommend selecting the $5.95 Express Post option at checkout.

Do you deliver to P.O. Boxes? cms-faq-icon.png

Yes: Ready Made items can be delivered to a PO BOX

NO: Custom Curtains and Blinds and Tracks cannot be delivered to a PO BOX

My item has not arrived, what do I do? cms-faq-icon.png

If your order hasn’t arrived within the expected delivery timeframe, please follow the steps below:

  1. Check your tracking information: Use your tracking details to confirm the delivery status of your order.
  2. Check with your local post office or the courier handling your delivery: In many cases, parcels are awaiting collection at your local post office or courier depot.
  3. Contact us: If your item still hasn’t arrived, please reach out to us via the Contact Us page or email info@quickfitblindsandcurtains.com.au.

Be sure to include your order number so we can locate your order quickly and assist you as soon as possible.

CONTACT US >>

Important information:

  • Curtains and rods/tracks may be shipped separately and might not arrive on the same day. Please monitor your tracking details for each parcel.
  • If part of your order hasn’t arrived within 3 business days of receiving your first parcel, please contact us.
  • All orders are carefully weighed and receipted prior to dispatch, so we maintain thorough records of every item that leaves our warehouse.

If there is an issue, we will investigate promptly and work to resolve it as quickly as possible.

Please note that, on occasion, Australia Post deliveries may take slightly longer than expected

Can I pick up from your warehouse? cms-faq-icon.png

Yes, you can collect Ready-Made items only from our warehouse on the Mornington Peninsula by prior arrangement.

When placing your order, please add a note at checkout advising that you would like to collect from our warehouse. Our team will then contact you to arrange a suitable pickup time.

Alternatively, you can email us at info@quickfitblindsandcurtains.com.au to organise a collection time.

Please note: If shipping has been charged at checkout, the postage will be refunded once the order has been collected.

Can I return my item if I change my mind?cms-faq-icon.png

Yes: Ready Made Items

We offer a simple returns process for ready made products. Items must be returned within 14 days in their original packaging and condition.

For full details, return instructions and conditions, please refer to our Ready Made Returns Policy – click here.

No: Custom Made Curtains and Blinds

As these products are made to order, they cannot be returned for change of mind.

My item is not as described or faulty? cms-faq-icon.png

Please contact and we will promptly sort out a solution for you.

CONTACT US >>

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